At Otto, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you make a reservation, visit our restaurant, contact us, or interact with us.

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1. Who we are

 

Otto
180 High St, Kelvedon

We are the data controller for the personal information we collect about you.

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2. The personal information we collect

 

We may collect and process the following personal information:

• your name

• your phone number

• your email address

• reservation details, including date, time and party size

• payment information relating to reservation deposits

• details of any special requests you choose to provide

• records of correspondence if you contact us by phone, email or in person

If you voluntarily provide allergy or dietary information, we will only use this to help manage your booking or dining experience.

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3. How we collect your information

 

We collect personal information when you:

• make a table reservation

• pay a reservation deposit

• contact us by phone, email or in person

• visit our restaurant and provide information to us directly

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4. Why we use your information

 

We use your personal information to:

• manage and confirm table reservations

• take and record reservation deposits

• contact you about your booking if necessary

• manage cancellations, no-shows and late arrivals

• respond to your enquiries

• keep internal booking and payment records

• comply with legal or regulatory obligations

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5. Our lawful bases for processing

 

Under UK data protection law, we rely on the following lawful bases:

• Contract — where we need to process your information to take and manage your reservation

• Legal obligation — where we need to keep certain records for accounting, tax or other legal reasons

• Legitimate interests — where it is necessary for the effective running of our restaurant, including managing bookings, deposits and customer communications, provided your rights do not override those interests

If you provide allergy or dietary information, we will only use it for the purpose of serving your booking appropriately.

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6. How we store your information

 

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, unauthorised access or disclosure.

Your information may be stored securely in our booking systems, payment systems, email accounts, paper booking records, or other internal administrative systems.

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7. How long we keep your information

 

We only keep personal information for as long as necessary for the purposes we collected it for, including to satisfy legal, accounting and record-keeping requirements.

As a general guide:

• reservation details are kept only as long as reasonably necessary for booking administration and customer service

• payment and deposit records may be kept for longer where required for tax and accounting purposes

You may wish to insert your exact retention periods here once decided.

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8. Sharing your information

 

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, such as:

• payment service providers

• reservation or booking system providers

• professional advisers where required

• regulators, law enforcement, or other authorities where we are legally required to do so

Any third parties who process personal data on our behalf are expected to do so securely and lawfully. The ICO says your notice should tell people who you share data with and how long you keep it, and should be easy to access when you collect the data.

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9. Your data protection rights

 

Under UK data protection law, you may have rights including:

• the right to be informed about how your data is used

• the right to request access to your personal data

• the right to request correction of inaccurate personal data

• the right to request deletion of your personal data in certain circumstances

• the right to object to certain processing

• the right to request restriction of processing in certain circumstances

• the right to lodge a complaint with the Information Commissioner’s Office (ICO)

You can find more information about your rights on the ICO website.

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10. Contacting us about your data

 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at: hello@ottokelvedon.com

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11. Complaints

 

If you are unhappy with how we handle your personal information, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

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12. Changes to this policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available in the restaurant.